Where to write depends on which product your question is about. The Maintenance page describes how we test, update and fix the code.

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• Bugs – in GitHub issues, in the repository of the plugins and the module or of the starter.
• Installation and setup questions – in the Telegram support chat @gorgojs_chat.
• Vulnerabilities – privately only, as described in SECURITY.md.

We usually reply within one business day, Monday to Friday.

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• Developing, configuring and integrating a plugin into your project. That work is arranged under a separate contract.
• Questions about Medusa itself that aren't related to our code. Ask them in the Medusa developer chat @medusajs_chat.